Terms & Conditions | Camban Studio

This website is owned and operated by Camban Studio, Deemouth Artist Studios Torry, South Esplanade East, Aberdeen, AB119PB.

These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Ordering Guide:

We want you to love your Camban Studio purchase and we endeavour to provide the best possible customer service. Please read the following information carefully before placing an order. If you have any further questions please contact us and we will gladly assist you further.

Stock Availability:

If there is an item you would like to purchase that happens to be out of stock, please contact us so we can advise further on its availability. You will then be given the opportunity to make a pre-order/ reserve purchase.

Payments:

We accept all major credit and debit cards. Payments are processed using Stripe - a secure and trusted online payment gateway.

You do not need to have a Stripe account to use this service.

Alternatively, you can choose to checkout using PayPal.

We can also accept payment by direct bank transfer. Please contact us to arrange payment.

Shipping:

We aim to dispatch your order within 1-3 working days from date of order.

UK orders are delivered by Royal Mail’s ‘Special Delivery’ or ‘1st Class Signed For’ service.

EU and Rest of World order are delivered by Royal Mail’s ‘International Tracked and Signed’ service.

All deliveries will require a signature upon receipt.

Please note, international orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer.

Ordering from our site:

In the unlikely event that an item is unavailable we will contact you immediately and offer you a full refund.

International orders:

Payment is to be made in British pounds sterling. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.

Returns:

We hope you love your Camban Studio products. However, if you are unsatisfied or you have just changed your mind please let us know immediately. We are happy to refund or replace unused items, returned in their original condition and packaging, within 14 days of initial delivery attempt.

If your order arrives damaged in any way please get in touch with detailed photos so we can resolve the issue.

You will be responsible for your postage costs for returning an item to us, unless that item is faulty. You are responsible for the product until it reaches us. If you return something to us we will notify you by email to let you know we have received it. If we approve the refund we’ll aim to refund you within 2 working weeks.

Refunds will be issued via the original method of payment.

Sale items cannot be returned or refunded.

This site and our work and products within it are copyright of Camban Studio. No part of the site or its content may be reproduced or distributed without our written permission.

Personal Information:

Your submission of personal information through the store is governed by our Privacy Policy.

Disclaimer:

We have tried to give the best possible representation of our products on the site. Please check sizing and dimensions carefully before you make your purchase.